At Alina Mall, we are committed to providing excellent service and ensuring the full satisfaction of our customers. We offer reliable shipping services to ensure that your order reaches you as quickly as possible. Please take into consideration any holidays that may affect delivery times. We also offer same-day dispatch for your convenience.
1. Shipping
All orders for our products are processed and shipped within 3-7 business days. Please note that we do not ship or deliver on weekends or holidays. In the event of a high volume of orders, there may be a slight delay in shipments. We appreciate your patience and understanding. Please allow for additional transit days for delivery. If there is a significant delay in the shipment of your order, we will notify you via email.
2. Wrong Address Disclaimer
It is the responsibility of the customer to ensure that the shipping address provided is accurate. We strive to expedite processing and shipping times, but there is a limited window to correct an incorrect shipping address. If you believe you have provided an incorrect shipping address, please contact us immediately.
3. Undeliverable Orders
In the event that an order is returned to us as undeliverable due to incorrect shipping information, a restocking fee may be applied. The restocking fee will be determined by our team.
4. Lost/Stolen Packages
Alina Mall is not responsible for any lost or stolen packages. If your tracking information indicates that your package has been delivered to your address but you have not received it, please report the issue to the local authorities.
5. Return Request Days
Alina Mall allows returns within a specified period of time. Please refer to our Refund Policy for more information on our return process.
6. Out of Stock Item Process
In the event that an item is out of stock, Alina Mall will wait until all items are back in stock before dispatching your order. We appreciate your understanding and patience in such cases.
7. Import Duty and Taxes
When ordering from Alina Mall, please note that you may be responsible for any applicable import duties and taxes. These fees are determined by the destination country and must be settled by the customer upon arrival.
8. Acceptance
By accessing our site and placing an order, you acknowledge and accept the terms outlined in our Shipping Policy.
9. Contact Information
If you have any questions or comments regarding our Shipping Policy, please do not hesitate to contact us via email at alinamalllc@gmail.com.