At Alina Mall, we strive to provide our customers with the best shopping experience possible. We understand that sometimes a return or refund may be necessary, and we are here to assist you with that process.

14-Day Return Policy:

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Initiate a Return:

To start a return, please contact us at alinamalllc@gmail.com. Our customer service team will guide you through the process and provide you with a return shipping label. Please note that returns should be sent to the following address: Samoastraße 5A, 13353 Berlin, Germany.

Exceptions to our Return Policy:

While we strive to accommodate all returns, there are certain items that cannot be returned. These include perishable goods, custom products, and personal care goods. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about the eligibility of your item for return, please contact us.

Refunds:

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

Contact Us:

If you have any further questions or need assistance with your return, please don't hesitate to contact us at alinamalllc@gmail.com. Our dedicated customer service team is here to help.